Khaki & Dust products have to pass intensive quality control to ensure they meet the required standards we set out. If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, or what to do next.
Each Khaki & Dust product has a 5 year warranty against manufacturing defects. Excluding damages caused by airlines and carrier mishandling.
The Khaki & Dust warranty covers damage or faults caused by defective workmanship or material, but excludes mishandling by carriers. The warranty provides for repair, or at K&D discretion, a replacement within South Africa.
• Mishandling damages caused by Airline luggage handlers or other travel operators
Send us an email at: firstname.lastname@example.org
Once the claim is upheld, depending on the damages of the product - a repair or replacement will be made.